Booking Information
Bookings
Bookings are subject to availability, and accepted on a first-come, first-served basis.
Any bookings received without full payment (or receipt of a deposit where applicable) are not confirmed until payment is received. We don’t hold places open.
Payment
Payment is usually required by electronic bank transfer or PayPal.
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For higher priced services (like Arts Award) we can accept credit card or PayPal "Pay in 3"*; and for IGCSE classes we take payment via monthly direct debit.
We regret that we are unable to accept childcare vouchers.
Cancellation and Refund Policy
Under the Consumer Contracts Regulations (as it applies to courses booked online) you have the right to cancel and receive a full refund within 14 days from making the booking providing that the course or workshop has not yet started.
However, if the course you booked online is one that will be attended in person with a specified number of people and on a specific date, then it is excluded from your cancellation rights.
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No refunds are provided for downloadable electronic files. If there is a problem with your purchase please contact us for a replacement.
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If you pay via direct debit you are covered under the Direct Debit Guarantee* and may cancel at anytime. Please notify us in advance so we can update our records and not have any unexpected surprises.
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In all other instances payment is only refundable where sessions are cancelled by Home Ed Hub.
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* Paypal Pay in 3 details: https://www.paypal.com/uk/digital-wallet/ways-to-pay/buy-now-pay-later
* Direct Debit Guarantee: https://www.directdebit.co.uk/direct-debit-guarantee/
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